The Samsung Xcover Pro is a rugged smartphone that is designed to withstand harsh environments and conditions. It features a 6.3-inch display, a quad-core processor, 4 GB of RAM, 64 GB of storage, a dual rear camera, a removable battery, and a dedicated push-to-talk button. It also supports 4G LTE, Wi-Fi, Bluetooth, NFC, and GPS connectivity.
However, despite its durability and functionality, the Samsung Xcover Pro is not immune to problems and issues that may affect its performance and user experience. Here are some of the most commonly reported hardware issues or malfunctions experienced by users of the Samsung Xcover Pro and how to fix them.
Unresponsive
Touchscreen
·
Issue: The touchscreen of the Samsung Xcover Pro does not
respond to your taps or swipes.
·
Solution: Try these steps to fix the issue:
o Clean the screen with a
soft cloth and make sure there is no dirt or moisture on it.
o Remove any screen
protector or case that may interfere with the touch sensitivity.
o Restart your device and
see if the problem persists.
o Check if there are any
pending software updates and install them if available.
o Perform a factory reset
if none of the above steps work. This will erase all your data and settings, so
make sure you back up your important files before doing this.
Poor
Battery Life
·
Issue: The battery of the Samsung Xcover Pro drains faster than
expected or does not charge fully.
·
Solution: Try these steps to improve the battery life of your
device:
o Reduce the screen
brightness and timeout settings.
o Turn off Wi-Fi,
Bluetooth, GPS and mobile data when not in use.
o Close any background apps
that may consume battery power.
o Use power saving mode or
ultra power saving mode to extend the battery life.
o Check the battery usage
statistics and see if there are any apps that are draining the battery
excessively. Uninstall or disable them if possible.
o Use the original charger
and cable that came with your device. Avoid using third-party or damaged
chargers or cables.
o Replace the battery if it
is swollen, leaking or damaged.
Overheating
·
Issue: Your Samsung Xcover Pro gets too hot to touch or use
comfortably.
·
Solution: Try these steps to prevent your device from
overheating:
o Avoid using your device
in direct sunlight or high temperatures.
o Avoid using your device
while charging or playing intensive games for long periods of time.
o Remove any case or cover
that may trap heat inside your device.
o Clear the cache partition
of your device to remove any temporary files that may cause overheating.
o Update your device
software to the latest version if available.
Slow
Performance
·
Issue: Your Samsung Xcover Pro lags, freezes or crashes
frequently.
·
Solution: Try these steps to boost the performance of your
device:
o Restart your device
regularly to clear the memory and close any unused apps.
o Free up some storage space
by deleting unnecessary files, photos, videos, apps, etc.
o Disable any animations or
transitions that may slow down your device.
o Use a memory cleaner app
to optimize your RAM usage and speed up your device.
o Perform a factory reset
if none of the above steps work. This will erase all your data and settings, so
make sure you back up your important files before doing this.
GPS Not
Working Accurately
·
Issue: The GPS of your Samsung Xcover Pro does not locate your
position correctly or takes too long to do so.
·
Solution: Try these steps to fix the GPS issue on your device:
o Make sure you have a
clear view of the sky and avoid any obstructions such as buildings, trees, etc.
o Turn on high accuracy
mode in the location settings of your device. This will use Wi-Fi, Bluetooth
and mobile networks to improve the GPS accuracy. However, this may also consume
more battery power.
o Calibrate the compass of
your device by moving it in a figure-eight motion several times.
o Update Google Maps and
other navigation apps to the latest version if available.
o Reset the network
settings of your device to clear any cached data that may affect the GPS
performance.
Difficulty
Connecting to Bluetooth Devices
·
Issue: Your Samsung Xcover Pro does not pair with other
Bluetooth devices or loses connection frequently.
·
Solution: Try these steps to fix the Bluetooth issue on your
device:
o Make sure both devices
have Bluetooth turned on and are within range of each other.
o Make sure both devices
are compatible with each other and support the same Bluetooth profile.
o Remove any physical
barriers or sources of interference that may affect the Bluetooth signal.
o Unpair and re-pair the
devices and see if the connection improves.
o Clear the Bluetooth cache
and data of your device to remove any corrupted files that may cause problems.
o Update your device
software to the latest version if available.
Insufficient
Storage Space
·
Issue: Your Samsung Xcover Pro does not have enough storage
space to install new apps, take photos, download files, etc.
·
Solution: Try these steps to free up some storage space on your
device:
o Delete any unwanted or
duplicate files, photos, videos, apps, etc. from your device.
o Use a cloud service such
as Google Photos, Google Drive, Samsung Cloud, etc. to backup and sync your
files online and free up some local storage space.
o Use a microSD card to
expand the storage capacity of your device. You can move some of your files and
apps to the microSD card to save some internal storage space. However, not all
apps can be moved to the microSD card and some may perform slower when moved.
o Use a file manager app to
explore and manage your files more efficiently and delete any unnecessary or
hidden files that may take up storage space.
Fingerprint
Scanner Difficulties
·
Issue: The fingerprint scanner of your Samsung Xcover Pro does
not recognize your fingerprint or takes too long to do so.
·
Solution: Try these steps to fix the fingerprint scanner issue
on your device:
o Clean the fingerprint
scanner and your finger with a soft cloth and make sure there is no dirt,
moisture or oil on them.
o Register more than one
finger and use different angles and positions when scanning your finger.
o Avoid using a screen
protector or case that may cover or interfere with the fingerprint scanner.
o Delete and re-register
your fingerprints and see if the recognition improves.
o Update your device
software to the latest version if available.
Slow
Charging
·
Issue: Your Samsung Xcover Pro takes too long to charge or does
not charge at all.
·
Solution: Try these steps to fix the charging issue on your
device:
o Use the original charger
and cable that came with your device. Avoid using third-party or damaged
chargers or cables.
o Check the charging port
of your device and make sure there is no dust, debris or damage that may
prevent proper contact.
o Turn off your device or
use airplane mode while charging to reduce battery consumption.
o Avoid using your device
while charging or playing intensive games for long periods of time.
o Replace the battery if it
is swollen, leaking or damaged.
Difficulty
Sending or Receiving Text Messages
·
Issue: Your Samsung Xcover Pro does not send or receive text
messages properly or at all.
·
Solution: Try these steps to fix the text messaging issue on
your device:
o Check your network signal
and make sure you have enough coverage to send or receive text messages.
o Check your message center
number and make sure it is correct. You can find it in the message settings of
your device or contact your service provider for assistance.
o Check your message limit
and make sure you have enough space to store new messages. You can delete some
old messages or use a cloud service to backup and sync your messages online.
o Check your message format
and make sure it is compatible with the recipient’s device. You can change it
in the message settings of your device. For example, you can use SMS for plain
text messages or MMS for multimedia messages.
o Update your device
software to the latest version if available.
Apps Crashing
or Freezing
·
Issue: The apps on your Samsung Xcover Pro crash or freeze
unexpectedly or frequently.
·
Solution: Try these steps to fix the app issue on your device:
o Restart your device and
see if the problem persists.
o Update the apps to the
latest version if available. You can do this in the Google Play Store or
Samsung Galaxy Store depending on where you downloaded them from.
|
Problem |
Cause |
Solution |
|
Overheating |
Heavy usage,
exposure to heat, faulty hardware |
Avoid using the
phone while charging, limit gaming or streaming, keep the phone away from
heat sources, or contact Samsung support if hardware issue |
|
Screen not working
properly |
Dirt, moisture, or
damage on screen or digitizer |
Clean the screen, remove
any screen protector, or replace the screen or digitizer if damaged |
|
Slow or laggy user
interface |
Low memory, too many
apps, malware infection |
Clear the cache,
uninstall unwanted apps, scan for malware, or factory reset the phone if
needed |
|
Fast battery drain |
High brightness,
background apps, faulty battery |
Lower the
brightness, close unused apps, optimize battery settings, or replace the
battery if faulty |
|
Cellular network
issues and mobile data not working |
Network issue,
incorrect settings, SIM card problem |
Check the signal
strength, enable mobile data and roaming if needed, check the APN settings,
or reinsert the SIM card |
|
Fingerprint scanner
issues |
Dirty or wet finger
or scanner, improper setup, screen protector interference |
Clean and dry your finger
and scanner, register your fingerprint again, remove any screen protector
that covers the scanner |
|
Bluetooth
connectivity issues |
Interference,
compatibility issues, outdated software |
Turn off and on
Bluetooth, move closer to the device, pair the device again, or update the
phone software |
|
Wi-Fi connectivity
issues |
Weak signal, router
issue, incorrect settings |
Move closer to the
router, restart the router and phone if needed, forget and reconnect to the
network, or reset network settings |
|
Slow charging |
Faulty charger or
cable, background apps, battery issue |
Use the original
charger and cable, close unused apps while charging, replace the battery if
damaged |
|
Apps crashing or
freezing |
Outdated or
corrupted apps, low memory, software issue |
Update or reinstall
the apps, clear the app cache and data, or update the phone software |
