AirPods Pro are wireless earbuds that come with a charging case that can provide up to 24 hours of battery life. However, sometimes you may encounter a problem where the AirPods Pro case won’t charge, leaving you with no power for your earbuds. In this guide, you will learn some potential reasons why the AirPods Pro case may not be charging, and what troubleshooting steps you can take to resolve the issue.
Troubleshooting AirPod Pro Case Charging Problems
| Problem | Possible Cause | Solution |
|---|---|---|
| Case not charging with cable | Faulty cable, adapter or socket | Try a different cable, adapter or socket |
| Case not charging with wireless pad | Improper positioning or faulty pad | Reposition the case or try a different pad |
| Case not charging at all | Dirt in the lightning port | Clean the port with a soft brush or cloth |
| Case not charging at all | Software issue | Reset and update the AirPods |
| Case not charging at all | Hardware issue | Contact Apple Support for service |
Potential Reasons for AirPods Pro Case Not Charging
There are several possible reasons why your AirPods Pro case may not be charging, such as:
- Faulty power connection: Your charging cable, adapter, or outlet may be damaged or incompatible with your AirPods Pro case.
- Software issues: Your device or your AirPods Pro may have outdated or corrupted software that affects the charging process.
- Dirt or debris: Your charging port or your AirPods Pro contacts may have dirt or debris that prevents the power transfer.
- Physical damage: Your AirPods Pro case or your charging cable may have physical damage that affects their functionality, such as cracks, dents, or water damage.
Troubleshooting Steps to Resolve AirPods Pro Case Not Charging
Depending on the cause of the charging problem, you can try different troubleshooting steps to fix it. Here are some of them:
- Check your power connection and try a different one if possible. You can charge your AirPods Pro case using a Lightning cable or a wireless charger (if you have a wireless charging case). Make sure the cable is firmly plugged into the case and the power source, and that the power source is working properly. If using a wireless charger, make sure the case is making good contact with the charging base and that there is no metal or magnetic interference. Try using a different cable, adapter, outlet, or wireless charger if you have one available.
- Check your software and update it if needed. You can check the software version of your device by going to Settings > General > Software Update and checking for any available updates. You can also update your AirPods Pro firmware by placing them in the charging case near your device and making sure they are connected. The firmware update will happen automatically in the background when both devices are online.
- Check your charging port and contacts and clean them if needed. You can check the charging port on your AirPods Pro case by looking at the LED indicator on the front of the case. A green light means it is fully charged, an amber light means it has less than one full charge left, and no light means it is empty. If you don’t see any light when you plug in the cable or place it on a wireless charger, there may be something blocking the port. You can use a soft-bristled brush or a cotton swab to gently clean the port from any dirt or debris. You can also use a soft cloth to wipe the contacts on your AirPods Pro and inside the case.
- Reset your AirPods Pro if none of the above solutions work. You can do this by placing both AirPods Pro in the charging case and closing the lid. Then open the lid and press and hold the setup button on the back of the case for about 15 seconds until you see the status light flash amber and white. This will reset your AirPods Pro to their factory settings and erase any pairing information. Then hold the charging case near your device and follow the instructions on the screen to pair them again.
Potential Hardware-Related Causes or Defects
If none of the troubleshooting steps resolve the charging problem, there may be a hardware-related cause or defect that requires further assistance or replacement for either the AirPods Pro case or the charging cable. Some possible hardware-related causes or defects are:
- Faulty battery: Your AirPods Pro case or your charging cable may have a faulty battery that does not hold or provide enough charge.
- Faulty circuit board: Your AirPods Pro case or your charging cable may have a faulty circuit board that does not transmit or receive power properly.
- Faulty connector: Your AirPods Pro case or your charging cable may have a faulty connector that does not fit or connect properly.
- Physical damage: Your AirPods Pro case or your charging cable may have physical damage that affects their functionality, such as cracks, dents, or water damage.
If you suspect that your AirPods Pro case or your charging cable have a hardware-related cause or defect, you should contact Apple Support or visit an Apple Store or an authorized service provider for help. You may be eligible for a repair or a replacement under warranty or AppleCare+, depending on the nature and extent of the damage.