Possible Causes and Solutions
- Faulty case battery: If your AirPods Pro case only works when plugged in, it may mean that the case battery is defective and cannot hold any charge. This can prevent the case from wireless charging, displaying the battery level on your phone, or charging the AirPods Pro when not connected to a power source. To fix this issue, you may need to replace the case or contact Apple Support for assistance.
- Software glitches or firmware updates: Sometimes, software issues or outdated firmware can affect the functionality of your AirPods Pro case and cause it to malfunction when not plugged in. To resolve this issue, you can try resetting your AirPods Pro by following these steps:
- Put your AirPods Pro in the case and close the lid.
- Wait for 30 seconds, then open the lid.
- Press and hold the setup button on the back of the case until you see the status light flash amber, then white.
- Reconnect your AirPods Pro to your devices.
- Compatibility issues: If your AirPods Pro case only works when plugged in with certain devices, it may indicate that there are some compatibility issues between the case and the device. This can result in poor connectivity, battery drain, or other problems. To fix this issue, you can try these steps:
- Make sure your device has the latest software update and supports Bluetooth 5.0 or higher.
- Check if your device has any settings that may interfere with the connection, such as low power mode, airplane mode, or Do Not Disturb mode.
- Restart your device and reconnect your AirPods Pro.
- Try using a different device or charger to see if the issue persists.
Troubleshooting Steps
If none of the above solutions work for you, you can try these troubleshooting steps to diagnose and fix the issue of your AirPods Pro case only working when plugged in:
- Clean the charging port and contacts of your case with a soft, dry cloth. Make sure there is no dirt, debris, or corrosion that may affect the charging process.
- Use a different lightning cable or adapter to charge your case. Make sure they are compatible and certified by Apple.
- Check the battery level of your case by opening the lid near your iPhone or iPad. If the battery level is low or not showing, try charging your case for at least 15 minutes.
- Test your case with another pair of AirPods Pro or another case to see if the issue is with the case or the earbuds.
- Contact Apple Support or visit an Apple Store or Authorized Service Provider for further help. You may need to repair or replace your case if it is damaged or defective.
AirPods Pro Case Troubleshooting Tips
| Problem | Cause | Solution |
|---|---|---|
| Case not working unless plugged in | Case can’t retain charge | Replace case or contact Apple Support12 |
| Case not charging wirelessly | Wireless charger not compatible or defective | Use a different wireless charger or cable |
| Case not displaying battery on phone | Bluetooth connection issue | Reset AirPods and reconnect to phone2 |
| Case light indicator not showing | Case battery drained or faulty | Charge case with cable or replace case |
| Case damaging AirPods battery | AirPods connecting while in case | Turn off AirPods manually or disconnect Bluetooth |
| Case not turning on AirPods | AirPods not properly seated in case | Clean AirPods and case and reinsert them |
| Case light flashing white fast | Pairing mode activated | Close case lid or pair with a device |
| Case light flashing amber fast | Firmware update issue | Connect to power and wait for update to finish |
| Case light solid amber | Low battery or mismatched AirPods | Charge case or check AirPods serial numbers |
| Case light solid green | Full battery or wireless charging | No action needed or remove from wireless charger |